Payment Options
All prices and payments at Ladybug Hill Quilts are in U.S. Dollars only.We gladly accept Visa, MasterCard, Discover or American Express for online purchases.
Please call us toll free at 1-866-593-5949 for any questions regarding your order.
Ladybug Hill Quilts
929 East Fillmore Street
Colorado Springs, CO 80907
We welcome any and all questions or comments via email at: info@ladybughillquilt.com
Thank you for shopping with us!
Shipping & Handling Information:
Domestic Shipping & Handling FeesWe ship all orders via the U.S. Postal Service (USPS). Whenever feasible we use flat rate mailings with Internet tracking. At the present time shipping and handling to locations within the U.S. starts at $8.15 per package. Your order will indicate that this is an estimate only. In the event that a product requires significant packaging for safe delivery we apply an additional charge.
International Shipping & Handling Fees
Ladybug Hill Quilts is pleased to ship products internationally and we have many happy customers in locations around the world. In general we use PRIORITY MAIL INTERNATIONAL and FIRST CLASS MAIL INTERNATIONAL as this allows us to reduce shipping costs, keep the shipment time relatively short and confirm delivery of your order. Standard rates apply. Shipping to your country will depend on weight, distance, expediting, customs and other factors.
Sales Taxes and Customs Fees
Orders placed from within the City of Colorado Springs will have 7.4% sales tax added. Orders placed from within the state of Colorado will have 2.9% sales tax added. International orders (outside the US) may be subject to customs duties and taxes.Store Policies
Copyrighted Items: Ladybug Hill Quilts does not accept returns of any item that is protected by copyright laws such as books and patterns. All sales of these types of items are final.Sale Items: All sales of items marked down or on sale are final.
Incorrect, Damaged or Flawed Items: In the unlikely event that you receive an item that is damaged, has a flaw or that is incorrect due to an error in packing you must contact us within three days of the receipt of the item by email (Email: info@ladybughillquilt.com) so that we can respond to the issue. If necessary we will authorize the return and/or replacement of the damaged, flawed or incorrect item.
All Other Returns: If you wish to return an item within three days of receipt for reasons other than damage, a flaw or an error on our part, you must contact Ladybug Hill Quilts for a return authorization. Once you contact us by email (Email: info@ladybughillquilt.com) and receive a return authorization to return an item you pay for return shipping and we will issue a credit for the returned item(s) only. If the item you return is cut yardage or a kit that has been opened we will also charge a 20% re-stocking fee.
Promotional Gift Certificates: From time-to-time Ladybug Hill Quilts offers gift certificates to participants in promotional events such as the FabShop Net Shop Hops. These gift certificates are for the purchase of regularly priced in-stock items only and may not be combined with any other promotional discount or program.
Privacy and Security
All transactions at Ladybug Hill Quilts are made under strict controls to protect both your personal information and credit card information. Our website meets all requirements to assure that credit card transactions are secure and we protect your personal information so that you can shop in confidence.When you choose to receive our newsletters and emails, Ladybug Hill Quilts promises to protect your privacy. We do not sell our mailing lists or share your personal information with anyone.